FAQ (Frequently Asked Questions)
Q: What sets The Right Move apart from other moving companies?
A: Unlike many other moving companies, we prioritize a customer-first approach. Not only do we offer competitive pricing and high-quality service, but we also provide a personalized moving experience. Our team is trained in handling all types of items, including fragile and valuable belongings, ensuring a worry-free move.
Booking and Estimates
Q: How can I get a quote for my move?
A: Simply fill out the form on our website or call us directly for a fast, accurate, and no-obligation quote. Alternatively, you can send us your info, and we will call you.
Q: Are your estimates binding?
A: Yes, our detailed estimates are binding, ensuring that you won't face any hidden costs or surprises as long as you provide us with complete and accurate information. We conduct a pre-move inspection of your home and items, with your consent, to ensure we are fully prepared for the move. You can also send photos of your items to help us give you an accurate estimate.
Services
Q: Do you offer packing and unpacking services?
A: Absolutely. We provide full packing and unpacking services so you can focus on other aspects of your move.
Q: What types of moving services do you offer?
A: We offer residential and commercial moving services. We also offer specialized services for handling valuable items. If you have any questions regarding something specific, please call or email us to discuss. For more information on how we approach these moves, please click here.
Safety Measures
Q: How do you ensure the safety of my belongings?
A: We use professional-grade packing materials and employ a team trained in the art of securing items safely.
Scheduling
Q: How far in advance do I need to schedule my move?
A: We recommend booking at least 2 weeks in advance, although we do our best to accommodate last-minute moves. Booked dates will be highlighted in red on the date-picker located in the booking form. Of course, you can always call us as well for information on availability.
Pricing and Payment
Q: Are there any hidden costs?
A: No. Our transparent pricing policy ensures you understand all costs upfront. Our binding estimates mean no surprises.
Q: What forms of payment do you accept?
A: We accept all major credit cards, cash, and checks.
On the Day of the Move
Q: What if something breaks during the move?
A: We offer comprehensive insurance options to protect against any accidents, although our expert team makes every effort to ensure the safe arrival of your belongings. This is standard for all moves, but if you need exceptionally high-value or high-risk items moved, we may request payment for additional insurance as a part of our quote.
Q: What do you mean by 'high-risk' or 'high-value' items?
A: High-risk or high-value items are typically those that are either financially valuable, emotionally valuable, or particularly fragile and difficult to replace. Examples might include fine art, antique furniture, or specialized equipment. The handling of such items usually requires specialized packing materials, handling procedures, and sometimes even dedicated transportation.
Q: How is the need for additional insurance determined?
A: The need for additional insurance is determined on a move-by-move basis, taking into account the individual characteristics of the items being moved, their estimated value, and the complexities involved in moving them safely.
Q: Can I track my items?
A: No, but we are currently working on implementing this.